Shipping & Returns

Online or Phone Purchases:

If you are not entirely satisfied with your purchase, simply return the item within 45 days with your receipt. Refunds will be issued in the same method of payment as the original payment. A purchase made with a credit card: a refund will be issued to the original account. Please note delivery fees are not refundable once the order has shipped or if the merchandise is returned to the store.

Sorry, we cannot accept returns on products from the As-Is department and custom countertops. 

Promotional Terms & Conditions: When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount. 

Mattresses "Love it or Exchange it" Return Policy: You may exchange your mattress once within 90 days if you don't love it. Return your mattress with your receipt to the store and select your new mattress. We are unable to exchange your mattress if your merchandise is found to be dirty, stained, damaged or abused. 

For items purchased online or over the phone we offer 3 return options for your convenience:

2. If you would like to have your merchandise picked up or exchanged, please contact Spieler-Trikot Home Shopping Customer Service 7 Days 24 Hours. In some cases, including the Mattress “Love it or Exchange it” policy, return and/or exchange delivery fees may apply. Please note that we may request for you to email/send pictures of damaged or defective merchandise.

3. If you would like return your item(s)that were purchased online via Parcel, please send the item(s) back to one of these addresses. Please include a copy of your Order Confirmation in the return package:

marketplace webservice UG
Euston Tower 
286 Euston Road, 
London, England, 
Regent's Park NW1


*Online or Phone purchases only